These conditions of sale apply to the services proposed on this site. Both our Agency and the hiker undertake to respect them if the latter chooses our services. It is the hiker’s responsibility to read, understand and accept these conditions and any online reservation implies compliance with these conditions. Our Agency cannot be held responsible if the hiker ignores or misinterprets our conditions.
All rates are expressed in US dollars and are subject to change without prior notice. They may also be expressed in other currencies as an indication; In the latter case, the amount indicated is an estimate based on an average and rounded exchange rate. The only prices actually in force are the prices in US dollars indicated throughout the Site, as well as the prices in other currencies indicated in the payment forms where the exchange rate applied will be considered definitive.
After payment has been made, prices are not subject to change, even if rates and/or exchange rates have changed between the date of payment and the start of the Trek.
When making a reservation request, the hiker enters a series of data, such as the date of the Trek, their name, etc. After making the payment for the online reservation, some information can be changed, others not:
The date cannot be changed. A reservation is personal and for a specific date. Reserved spaces are not transferable or modifiable and a reservation made for a specific date cannot be transferred to another person, under any circumstances. So, this one is lost. That is why it is not possible to change the date once the reservation has been made. If, for any reason, the hiker wishes to change the departure date of their Trek, they must agree to pay for a new reservation (tickets and porter) which currently amounts to US$ 150.00, a rate subject to modification without prior notice. We promise to give the hiker the 2 reservations, the obsolete one and the new one. The change of date cannot be considered a case of force majeure and any cancellation will be subject to the conditions described in the “Cancellations and refunds” chapter.
To make any reservation, the Cusco Ministry of Culture requires that each hiker provide the full name, date of birth, as well as the passport number or an identification document (one or the other hereinafter referred to as a document) for the travelers. Peruvians (DNI) or foreigners from border countries that have a free movement agreement with Peru. We cannot accept any other document because it would be rejected by the authorities. This same document is requested before starting the Trek so that there is no identity theft. The hiker agrees to bring his/her document on the day of the Trek and must ensure that it corresponds to the one used during the reservation. In order to avoid any problems, we ask each of the trekkers to make a photocopy of the document they used to reserve and keep it until the day of the Trek.
If the document is renewed between the reservation date and the date of the Trek, the hiker agrees to provide us with a copy of the old document at least 48 hours before the Trek and present it at the Trek entrance with the new document. Otherwise, access may be denied by the authorities responsible for the archaeological site.
In case of loss or theft of the document shortly before the Trek, the hiker agrees to provide us with an official declaration of loss or theft, as well as the details of their new document, at least 72 hours before the Trek. Otherwise, access may be denied by the authorities responsible for the archeological site.
These measures are intended to guarantee the hiker that the Peruvian Authorities will not prevent their entry. In case of non-compliance with the points indicated above and in case of rejection of the document by the authorities on the day of the Trek, the hiker will not be able to demand any refund and will be prevented from entering, not by our Agency, but by of the Peruvian authorities.
If the hiker obtained a student discount, he is obliged to present to the Authorities, in addition to his passport, his original ISIC card. Otherwise, you must pay at that time the difference in price in relation to the adult rate, as indicated in article 6.21 of Resolution 001-2005-UGM-CD on the Procedure for the sale of spaces and access to the Network. of the Inca Trail.
During your online reservation request, the client undertakes to provide us with true and complete information so that we can make the reservation. If, after payment has been made, these data or any other reason falling under the responsibility of the client prevents us from making the reservation before the authorities, such as for having given us an incorrect passport number or for having obtained a discount without having justification. valid, we will try to resolve the problem with the customer. If, despite our efforts, it is impossible to make the reservation, then we will refund the client the total amount paid less a penalty of 8% of the amount paid, with a minimum of US$35.00, corresponding to banking and administrative expenses.
We can cite, as an example, the fact of communicating an incorrect passport number and never giving us the correct one; or having mistakenly obtained a student or child discount and refusing to pay the difference.
All requested services must be paid in advance as detailed below. Due to the high frequency of the Inca Trail, it is not possible to make payment by any means other than online electronic payment. Our system accepts different credit cards and only those are accepted. Personal checks, telephone orders, bank transfers or other types of payment are not accepted.
Our services include everything that is described on the indicated pages but the traveler also has the possibility of taking additional services, such as renting sleeping bags, camping tents or having additional porters. The prices of these services will be clearly indicated at the time of booking and the traveler will not be able to claim reimbursement for these additional services separately, before or during the excursion. If you wish, once in Cusco you can request these services and pay for them directly at the agency, however this is not highly recommended because the services are subject to availability.
In all trips, we act on behalf and at the order of our clients, organizing the means of transportation, accommodation or other tourist services required by the traveler. Therefore, we do not assume responsibility in case of accidents, losses, delays or interference with the tour due to force majeure or other events that do not involve our responsibility, especially with regard to programs and schedules.
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